Privacy Policy

Last Updated: March 15, 2024

1. Information We Collect

Personal Information

We collect information that you provide directly to us, including:

  • Name and contact information
  • Service history and preferences
  • Payment information
  • Communication preferences

Service Information

During the repair process, we may collect:

  • Item details and condition
  • Repair requirements
  • Service notes and history
  • Before and after photos

2. How We Use Your Information

We use the collected information to:

  • Provide repair services
  • Process payments and maintain records
  • Communicate about your items
  • Send service updates and notifications
  • Improve our services and website

3. Information Sharing

We may share your information with:

  • Our repair technicians
  • Payment processors
  • Service providers
  • Legal authorities when required

4. Your Rights

You have the right to:

  • Access your personal information
  • Correct inaccurate data
  • Request deletion of your data
  • Opt-out of marketing communications
  • File a complaint with supervisory authorities

5. Data Security

We implement appropriate security measures to protect your information, including:

  • Encryption of sensitive data
  • Secure storage systems
  • Regular security assessments
  • Employee training on data protection

6. Cookies and Tracking

We use cookies and similar technologies to:

  • Improve website functionality
  • Analyze website usage
  • Remember your preferences
  • Provide personalized content

7. Service Records

We maintain service records to:

  • Track repair history
  • Provide warranty support
  • Improve our services
  • Maintain quality standards

8. Third-Party Services

We may use third-party services that collect information, including:

  • Payment processors
  • Analytics platforms
  • Customer service tools
  • Marketing services

9. Changes to Privacy Policy

We may update this privacy policy periodically. We will notify you of any material changes through our website or email.

10. Contact Information

For privacy-related questions, please contact us at:

  • Email: privacy@renqor.com
  • Phone: (555) 123-4567
  • Address: 123 Cobblers Lane, Artisan District, AC 12345